To keep your funds protected, we take cautious measure to ensure we are providing you with top-class fraud protection services. It’s possible that your card may be flagged for potentially fraudulent activity at some point in time. We understand the inconvenience this may cause and are here to help you quickly sort out if the transaction was, in fact, fraudulent.
If you are made aware that your account has been flagged, you will need to receive your case number from our 24/7 Customer Service Department (1-833-848-5768) or by emailing [email protected]. After receiving the case number, please contact 1-866-212-0614 for assistance in reviewing the potential fraud on your account. You will need to provide them with case number XXXX, as well as your telephone number on file ending in XXXX. It’s also important to note that you must call from the phone number associated with your MyDashCard.com profile.