You must provide us with oral or written notice of any errors on your account no later than 180 days after the date of availability of the remittance transfer. Please contact us at (833) 848-5768 to file a dispute. We will investigate the dispute and determine whether an error has occurred.
If you receive notification that a transfer failed, please contact the MyDashCard support team at (833) 848-5768. You will need to provide following information to support: sender name, amount of transfer, date of transfer, recipient name and phone number, and confirmation number. You can find the confirmation number in the receipt we emailed you when you completed the transaction.
To cancel a transfer, please contact the MyDashCard support team at (833) 848-5768. Please have the following information available when contacting support: sender name, amount of transfer, date of transfer, recipient name, and confirmation number. You can find the confirmation number in the receipt we emailed you when you completed the transaction.
If you have questions about a transaction, you may contact the MyDashCard support team 24×7 at [email protected] or (833) 848-5768.
If the recipient doesn’t pick up their money within 30 days, the transfer will be cancelled and refunded to your card. Refunds can take up to five (5) business days to process once we receive the cancellation notification.
Unfortunately, we are unable to make any changes to a transfer once it has been submitted. If you need to make a change, please contact the MyDashCard support team 24×7 at [email protected] or (833) 848-5768 and request the transfer be cancelled. You can then resubmit the transfer with the correct information.
Fees and foreign exchange rates vary by corridor and country. Users will be quoted fees at the time of transfer.
Funds are usually available for pickup within minutes.
It’s important to note that for cash pickup transfers, the recipient’s name must match exactly how it appears on the government-issued ID they will use to collect the money. If the name is misspelled, a nickname is used, or if the name does not match what was entered in the transfer, the recipient will not be able to pick up the money, and the transfer will need to be cancelled and resubmitted with the correct information.
Your recipient will not be charged by us or any partner in the network when picking up cash.