Michael Gonzalez

To update profile information, you’ll log in to your My Dash Card account and find the profile bubble. This will appear differently if you are accessing online or through your Mobile App. The information bubble appears in the top right corner of your screen online.

Once inside the Profile section, you can edit your username (if you need to change the email address associated to your account), your phone number, and your password. If you’d like to edit your name or residential/shipping address you will need to contact support directly.

To keep your funds protected, we take cautious measure to ensure we are providing you with top-class fraud protection services. It’s possible that your card may be flagged for potentially fraudulent activity at some point in time. We understand the inconvenience this may cause and are here to help you quickly sort out if the transaction was, in fact, fraudulent.

If you are made aware that your account has been flagged, you will need to receive your case number from our 24/7 Customer Service Department (1-833-848-5768) or by emailing [email protected]. After receiving the case number, please contact 1-866-212-0614 for assistance in reviewing the potential fraud on your account. You will need to provide them with case number XXXX, as well as your telephone number on file ending in XXXX. It’s also important to note that you must call from the phone number associated with your MyDashCard.com profile.

Yes! Our user-friendly app is the fastest and easiest way to check your balance, transfer funds, and more. You can toggle between English & Spanish in the cardholder app at the click of a button. Free, bi-lingual cardholder customer service is also available 24/7 by phone. This information is on the back of all cards or under the Support tab in the app or online. You can check your balance, transaction history, report lost or stolen cards and settle disputes by calling this number.