Contact customer service via the toll-free number on the back of your card or in the Support section of the app to begin the formalized process to file a dispute.
There are limits affecting how much money can be loaded, withdrawn, and spent by each Cardholder within a 24-hour time period. The maximum amount you can spend or withdraw at a time varies by type of transaction. The chart below outlines some of these.
| Transfer Type | Maximum Amount | Frequency & Number |
|---|---|---|
| ATM Cash Withdrawals | $1,000 | Per transaction; subject to lower limits imposed by ATM owner-operator; limit per 24-hour period. |
| Over-the-Counter Cash Withdrawals | $2,500 | Per transaction; limit per 24-hour period |
| PIN-based or Signature-based transaction | $5,000 | Per transaction; limit per 24-hour period |
| Maximum Card Account Balance | $15,000 | We will review accounts that exceed the stated maximum account value. It may result in a courtesy call to alert you of the balance and request to reduce the card balance on the account. |
It is always best to go inside the gas station and ask the cashier to authorize an amount within the remaining card balance. If you pay at the pump, an average purchase of gas will be preauthorized since the final amount is unknown. If this amount is more than your available card balance, your card will be declined.
To change your PIN, click the three horizontal dots—your Feature Drawer–and select “Change PIN.” You will be prompted to key in your current PIN and then enter your new PIN two times to set the new number.
In your feature drawer, look for the “Add Funds” option in the “Partner Add-Ons” section and find a Visa Readylink near you! You’ll take your cash to a participating merchant and they will add the funds in real-time to your card automatically.
Absolutely! You may use the card at any Visa participating ATM to withdraw funds. A fee may apply to use an ATM outside of the preferred Allpoint ATM network. You can find a list of in-network ATMs at allpointnetwork.com or by using the ATM Finder in the app and looking for the Allpoint notated ATMs when searching.
You can find your Account and Routing Number in the Card Management section of your MyDashCard app. This is found on the main dashboard.
If you have forgotten your password, or feel that you should reset, go online to mydashcard.com or to your Mobile App and find the “Forgot Password” button on the main landing page.
You’ll enter in your username—which is the email address associated to your account—and then will be prompted to enter the unique validation code sent to your username. After entering that code, you can set your new password. Enter the password two times and click “Reset Password” to save. This will need to be a new unique password to your MyDashCard profile and you are required to create a password using:
To update profile information, you’ll log in to your My Dash Card account and find the profile bubble. This will appear differently if you are accessing online or through your Mobile App. The information bubble appears in the top right corner of your screen online.
Once inside the Profile section, you can edit your username (if you need to change the email address associated to your account), your phone number, and your password. If you’d like to edit your name or residential/shipping address you will need to contact support directly.
To keep your funds protected, we take cautious measure to ensure we are providing you with top-class fraud protection services. It’s possible that your card may be flagged for potentially fraudulent activity at some point in time. We understand the inconvenience this may cause and are here to help you quickly sort out if the transaction was, in fact, fraudulent.
If you are made aware that your account has been flagged, you will need to receive your case number from our 24/7 Customer Service Department (1-833-848-5768) or by emailing [email protected]. After receiving the case number, please contact 1-866-212-0614 for assistance in reviewing the potential fraud on your account. You will need to provide them with case number XXXX, as well as your telephone number on file ending in XXXX. It’s also important to note that you must call from the phone number associated with your MyDashCard.com profile.