Michael Gonzalez

If the recipient doesn’t pick up their money within 30 days, the transfer will be cancelled and refunded to your card. Refunds can take up to five (5) business days to process once we receive the cancellation notification.

Unfortunately, we are unable to make any changes to a transfer once it has been submitted. If you need to make a change, please contact the MyDashCard support team 24×7 at [email protected] or (833) 848-5768 and request the transfer be cancelled. You can then resubmit the transfer with the correct information.

Fees and foreign exchange rates vary by corridor and country. Users will be quoted fees at the time of transfer.

Funds are usually available for pickup within minutes.

It’s important to note that for cash pickup transfers, the recipient’s name must match exactly how it appears on the government-issued ID they will use to collect the money. If the name is misspelled, a nickname is used, or if the name does not match what was entered in the transfer, the recipient will not be able to pick up the money, and the transfer will need to be cancelled and resubmitted with the correct information.

Your recipient will not be charged by us or any partner in the network when picking up cash.

In order to pick up their money, the recipient will need the following:

• The Transfast PIN, which can be found on the transfer receipt under “Confirmation Number.” The Transfast PIN will begin with two numbers, followed by the letters “TF” (i.e.: 00TF123456789).
• A government issued ID, such as a passport, government ID card, etc.
• Full name of the sender
• Full name of the recipient
• Amount expected

Cash pickup transfers are available to be collected at any Transfast location in the country to which you are sending money. A list of available pickup locations by corridor can be found at https://docs.google.com/document/d/16P5iCwoEzN0Bk8NlGorOIRXMmZJZxU-pm6N_xKn_Y8A/edit?usp=sharing.