Visa® Prepaid Corporate Rewards Card Cardholder Agreement
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Visa Prepaid Corporate Disbursement Non-Reloadable Card Cardholder Agreement
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Visa® / Mastercard® Prepaid Corporate Reloadable Rewards Card Cardholder Agreement
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You must provide us with oral or written notice of any errors on your account no later than 180 days after the date of availability of the remittance transfer. Please contact us at (833) 848-5768 to file a dispute. We will investigate the dispute and determine whether an error has occurred.
If you receive notification that a transfer failed, please contact the MyDashCard support team at (833) 848-5768. You will need to provide following information to support: sender name, amount of transfer, date of transfer, recipient name and phone number, and confirmation number. You can find the confirmation number in the receipt we emailed you when you completed the transaction.
To cancel a transfer, please contact the MyDashCard support team at (833) 848-5768. Please have the following information available when contacting support: sender name, amount of transfer, date of transfer, recipient name, and confirmation number. You can find the confirmation number in the receipt we emailed you when you completed the transaction.
If you have questions about a transaction, you may contact the MyDashCard support team 24×7 at [email protected] or (833) 848-5768.
If the recipient doesn’t pick up their money within 30 days, the transfer will be cancelled and refunded to your card. Refunds can take up to five (5) business days to process once we receive the cancellation notification.